Right of Withdrawal
Right of Withdrawal for Consumers
(Consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their self-employed professional activity.)
Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day,
- on which you or a third party designated by you, who is not the carrier, takes possession of the goods, if you have ordered one or more goods as part of a single order and these are delivered separately;
- on which you or a third party designated by you, who is not the carrier, takes possession of the last goods, if you have ordered several goods as part of a single order and these are delivered separately;
To exercise your right of withdrawal, you must inform us (Olena Oezman, Heiligendammer Str. 17, 14199 Berlin, Telephone: 03081720181, Email Address: info@akzentz.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
The right of withdrawal expires prematurely for contracts if:
- for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
- for products from the "Sales" category;
- for goods sold in bottles (including soak-off colors, base gels, primers, sealers, rubber base gels, builder base gels, cuticle oils, etc.), as it cannot be traced whether the product has been altered, contaminated, or used, making resale by the seller impossible from a hygienic and/or quality perspective;
- for products that have been used or opened after delivery, as resale by the seller becomes impossible from a hygienic and/or quality perspective;
- for the supply of goods if they have been inseparably mixed with other goods after delivery due to their nature;
By completing the purchase of the goods, you confirm that you have read and accepted the withdrawal policy and the terms and conditions.
Model Withdrawal Form
If you wish to withdraw from the contract, please download this form, fill it out, and send it to info@akzentz.de or return it by post.